Troubleshooting

Common issues when operating KKAuto. Before contacting support, have the following ready: website address, machine name (if applicable), account ID, and task ID (if applicable) — do not send your password.

Cannot log in to the Management Website

• Check that you are using the correct website address.
• Try resetting your password following the KKAuto instructions.
• Clear your browser cache or open an incognito / private window.
• If two-factor authentication is enabled, complete the verification step.

Desktop app cannot connect to the Server

• Website address is correct (starts with https://...).
• Network and firewall are not blocking the connection.
• Log out and log back in.
• Update the app to the latest version recommended by KKAuto.

Tasks stuck in pending and never run

• Desktop app is connected and automation is running.
• Accounts show ready status under Facebook > Accounts.
• Browser profiles are correctly linked.
• Reduce the parallel task count; confirm there are pending tasks under Tasks.

Batch task / account errors

• Stop automation first.
• Check that the browser application is running.
• If Facebook requests verification for an account → handle it manually in the browser profile; do not increase the parallel task count.
• Read the error message on the task detail page.

AI Posts not generating content

• Check the AI connection under FB settings.
• Check hashtags, products, and the AI Post type.
• See AI Posts.

Contact support

On the Management Website: KKAuto > Support — provide a brief description and a screenshot with sensitive information blurred.

See also

• FAQ
• Quick Start